Refund policy

As a small manufacturer of leather goods, we strive to provide high-quality products. Our return and exchange policy is as follows:

Eligible Returns / Exchanges:

• Products with manufacturing defects
• Products with an incorrect SKU shipped
• Products that arrive damaged during shipping

To process your request, we kindly ask you to provide photos or videos of the item.

How to Contact Us:

Please reach out within 14 days of delivery.

Email us with your order number at:

• hello@outofthefactory.com

Non-Eligible Returns:

• Change of mind
• Customs duties or import taxes, if applicable

Other Issues:

If you experience any other problems with your order, let us know and we will do our best to provide a fair solution.