Return Policy
Cancellations
►We gladly accept cancellations within 24 hours from placing an order. You can write to us at hello@outofthefactory.com
►This is because all our products are handmade as per your order and may be personalized as per your requirements. It would not be possible to accept a cancellation after we have begun work on your order
►In case of a timely cancellation, we would refund the entire amount towards your PayPal account. Refunds may take between 24 to 48 hours to process.
►We cannot cancel your order after we have already shipped it.
Returns & Exchanges
►Unfortunately, we do not accept returns or exchanges. This is because of high return transit times, steep two-way shipping costs and at times due to the personalised nature of the Leather goods
►That said, if you have any problem with your order, please contact us, I will personally look into it.
Refunds (if applicable)
►We would only allow refunds/exchanges if the product arrives damaged or defective. Alternatively, we can send you a replacement without asking for the damaged product to be sent back.
►In order for us to issue a refund/exchange, kindly send us an email of the images of the damaged product along with the images of damaged packaging (with the Shipping Labels/Airway Bill number clearly visible in the images)
►Images should clearly represent the damaged incurred due to Shipping/Mishandling by Customs.
Contact Us
►For further information, you can reach out to us at hello@outofthefactory.com with your Order ID, and we will get back to you within 24 to 48 hours.
Frequently Asked Questions
Curious Minds
Should I size up if I use a laptop skin or keyboard cover?
Yes, if you use additional accessories, consider one size up for extra space. For example, the Surface Pro is commonly used with a Microsoft Keyboard. To keep the fit perfect, we offer two sizes - one for use with the keyboard and one for use without it.
My laptop is exactly 14", will the 14” case be too tight
No — we account for minor variations in size to ensure a comfortable fit
I'm confused — does “14 inch” refer to the screen size or the actual laptop dimensions
For the most accurate fit, we recommend providing your laptop’s exact model number. This allows us to reference the official dimensions (Length × Width × Height) and ensure your case is tailored to your specific device
How many documents can I carry along with my laptop inside the case?
The case is designed to fit your laptop along with a few documents or slim pocket notebooks. However, please note that the total thickness of the case is around 25–30 mm, so if your laptop is on the thicker side (e.g. 20–22 mm), the available space for additional items may be more limited. For reference, 100 sheets of 80 GSM paper is about 10 mm thick, and MacBooks are typically around 14–16 mm, which allows for about 30–40 sheets of paper to fit alongside your laptop. It ultimately depends on how you utilize the interior compartments — the case is ideal for essentials, but not meant for carrying bulky stacks of paper or accessories
Can I store a charger inside the leather case?
As our leather cases are designed for a slim profile, including a charger, such as the one for a MacBook, would add unnecessary bulk. To maintain the sleekness of the case, we do not recommend storing a charger inside. For extra storage, we suggest exploring our Leather Tech Pouches , designed to accommodate accessories like chargers without compromising on style.